Last updated: 2026-10-02

1. Introduction

Welcome to Buyreal.in (“Buyreal”, “we”, “our”, or “us”). Buyreal is an online ecommerce platform that provides access to products, information, customer support, account services, and related digital services through our website and associated services.

These Terms & Conditions (“Terms”) govern your access to and use of https://www.buyreal.in, including our website, online store, customer account features, ordering and payment services, product pages, customer support features, Buyreal AI and other services or features that we may introduce from time to time (collectively, the “Platform”).

By accessing, browsing, registering an account, placing an order, purchasing a product, communicating with us, or otherwise using the Platform, you acknowledge that you have read, understood and agreed to these Terms and our Privacy Policy.

If you do not agree with these Terms, please do not use the Platform or place an order through Buyreal.

These Terms apply to all visitors, customers, registered users and other persons who access or use the Platform.

2. About Buyreal

Buyreal is an ecommerce platform focused on providing customers with a convenient and trustworthy online shopping experience. Products offered through Buyreal may include mobile phones and accessories, computer and peripheral accessories, home appliances, daily-use products, household items, consumables and other categories that may be introduced on the Platform.

The legal entity operating Buyreal may be identified in applicable invoices, business documents, checkout information, or other official communications. Nothing in these Terms should be interpreted as stating that Buyreal is incorporated under a particular legal name unless that name is expressly identified in the applicable business documentation.

3. Eligibility

You may use the Platform only if you are legally capable of entering into a binding agreement under applicable law.

If you are under 18 years of age, you should use the Platform only with the involvement and supervision of a parent or legal guardian, where permitted by applicable law.

By using the Platform, you confirm that the information you provide is accurate and that you have the legal capacity required to use the relevant service or place an order.

4. User Accounts

Certain features of Buyreal may require you to create an account. You are responsible for providing accurate, complete and current information when creating or maintaining your account.

You are responsible for maintaining the security of your account credentials and for activities carried out through your account. You should immediately notify Buyreal if you believe that your account has been accessed without authorization or that your account information has been compromised.

You must not create an account using another person's identity, use a username or information that infringes another person's rights, or provide false or misleading information.

We may suspend, restrict or terminate an account where reasonably necessary to protect the Platform, our customers, our business, or to address fraud, misuse, security concerns, violations of these Terms, or applicable law.

5. Products and Product Information

We make reasonable efforts to display product descriptions, images, specifications, prices and other information accurately. However, product packaging, colours, specifications, images, dimensions and other details may vary from the information displayed online due to manufacturer updates, screen settings, photography, availability or other circumstances.

The availability of a product displayed on the Platform does not guarantee that the product will remain available until an order is completed.

Where applicable, manufacturer names, trademarks, logos and product names belong to their respective owners. Buyreal does not claim ownership of third-party trademarks or intellectual property unless expressly stated.

6. Product Authenticity and Condition

Buyreal aims to provide genuine and appropriately described products. Products offered as new are intended to be new and not refurbished unless the product listing clearly states otherwise.

We do not intentionally sell refurbished products as new. If a product is supplied with a manufacturer warranty, seller warranty or other warranty, the applicable warranty terms may vary according to the product, manufacturer, seller or service provider.

If you receive a product that appears damaged, defective, incorrect, incomplete or materially different from the product ordered, please contact us as soon as possible and follow the applicable procedure described in our Refund & Exchange Policy.

7. Orders

When you place an order through Buyreal, you are making a request to purchase the selected products at the applicable price and under the applicable delivery and payment terms.

An order may be subject to verification before acceptance and processing.

We reserve the right to cancel, reject or limit an order where reasonably necessary, including in situations involving inaccurate product information, pricing errors, product unavailability, suspected fraud, unauthorized transactions, technical errors, duplicate orders, abuse of promotional offers, or other legitimate business or legal reasons.

If we cancel an order for which payment has already been received, the applicable amount will be refunded according to the payment method and applicable refund process.

8. Pricing, Taxes and Product Charges

Product prices displayed on Buyreal are subject to change without prior notice. The price applicable to an order will generally be the price displayed at the time the order is successfully placed, subject to applicable pricing errors or other legitimate corrections.

Applicable taxes, including GST where applicable, may be included in or added to the displayed price depending on the product, transaction and applicable law.

We reserve the right to correct obvious pricing, tax, discount or calculation errors. Where a material error affects an order, we may contact you before processing the order or cancel the affected order and provide an applicable refund.

9. Payments

Buyreal may provide different payment methods depending on availability, transaction value, customer location, product category and payment-provider requirements.

Payment may be processed through third-party payment service providers. When using a third-party payment method, you may be subject to the payment provider's own terms and policies in addition to these Terms.

You confirm that you are authorized to use the payment method selected for your purchase and that the payment information provided by you is accurate.

Buyreal may decline or cancel transactions where fraud, unauthorized use, payment abuse, suspicious activity or other security concerns are reasonably suspected.

10. Coupons, Discounts and Promotions

Buyreal may offer coupons, promotional codes, discounts, rewards, points or other promotional benefits from time to time.

Each promotion may have additional conditions, including eligibility requirements, validity periods, minimum order values, product exclusions, usage limits and other restrictions.

Unless expressly stated otherwise, promotional benefits cannot be exchanged for cash and may not be combined with other offers.

Buyreal may withdraw, modify or cancel a promotion where reasonably necessary, including in cases of technical errors, suspected abuse, fraudulent activity or misuse of promotional benefits.

11. Rewards and Loyalty Benefits

Where Buyreal provides rewards, points, coupons or loyalty benefits, those benefits are subject to the applicable rewards rules displayed on the Platform.

Rewards may have expiration dates, minimum redemption requirements, product exclusions or other conditions. Buyreal may correct rewards balances where an error, fraudulent activity, duplicate credit or technical issue has occurred.

Rewards have no cash value unless expressly stated otherwise and may not be sold, transferred or exchanged outside the permitted Buyreal system.

12. Shipping and Delivery

Buyreal may offer different delivery options depending on the customer's location, product availability, warehouse location, courier availability and other operational factors.

Estimated delivery times displayed on the Platform are estimates and are not guaranteed unless expressly stated as a guaranteed delivery service.

Delivery may be fulfilled through Buyreal or third-party logistics and courier providers.

Customers are responsible for providing an accurate and complete delivery address and contact information. Delays caused by an incorrect address, unavailable recipient, restricted location, natural events, government restrictions, courier issues or circumstances outside our reasonable control may affect delivery times.

Additional details are provided in our Shipping & Delivery Policy.

13. Cancellation, Returns, Replacement and Refunds

Cancellation, return, replacement and refund eligibility depends on the product, reason for the request, condition of the product, applicable warranty or manufacturer requirements, and the applicable Buyreal policy.

Customers should inspect delivered products and report physical damage, missing items, incorrect products or other delivery-related issues within the period specified in our applicable Refund & Exchange Policy.

Where a replacement, return or refund is approved, the customer may be required to provide photographs, videos, order information or other reasonable evidence to help verify the issue.

Refunds are generally processed through the applicable payment method or according to the refund procedure communicated by Buyreal.

14. Product Warranty

Where a product includes a manufacturer or seller warranty, the applicable warranty period, coverage and service conditions will depend on the product and warranty provider.

Warranty service may be provided directly by the manufacturer, authorized service centre, seller or another designated service provider.

Warranty coverage may exclude issues caused by misuse, accidental damage, liquid damage, unauthorized modification, improper installation, normal wear and tear, software issues or other exclusions specified by the applicable warranty terms.

15. Buyreal AI and Automated Assistance

Buyreal may provide an AI-powered customer assistance service known as “Buyreal AI” (“Buyreal AI”). Buyreal AI may assist with product discovery, general questions, order-related guidance, returns information, offers, recommendations, customer support routing and other features made available through the Platform.

Buyreal AI is an automated assistance tool and may use artificial intelligence technologies and third-party AI service providers to generate responses or recommendations.

Information provided by Buyreal AI may sometimes be incomplete, inaccurate, outdated or generated incorrectly. You should not rely on Buyreal AI as a substitute for official order information, product documentation, professional advice, legal advice, financial advice, medical advice or other professional services.

For important matters such as order status, refunds, payments, warranty claims or account issues, you should verify the information through your Buyreal account, official order communications or our customer support team.

Where Buyreal AI uses information from your interactions to provide or improve its services, such processing will be handled in accordance with our Privacy Policy and applicable law.

Buyreal may provide an option to transfer a conversation from Buyreal AI to a human customer-support representative where such functionality is available.

16. User Content, Reviews and Feedback

Buyreal may allow customers to submit reviews, ratings, comments, photographs, questions, feedback or other content (“User Content”).

You are responsible for ensuring that User Content submitted by you is lawful, accurate and does not violate the rights of another person or entity.

You must not submit content that is fraudulent, misleading, defamatory, abusive, threatening, discriminatory, obscene, unlawful, invasive of another person's privacy, infringing of intellectual-property rights, or otherwise inappropriate for the Platform.

By submitting User Content, you grant Buyreal a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, distribute and use that User Content for operating, improving, promoting and providing the Platform, subject to applicable law and our Privacy Policy.

You retain ownership of your original User Content unless otherwise agreed by you. Buyreal may remove, restrict or moderate User Content that violates these Terms or applicable law.

17. Intellectual Property

The Buyreal name, brand identity, logos, website design, original graphics, software, content, text, user interface, features and other original materials provided by Buyreal are protected by applicable intellectual-property laws.

Except as permitted by law or with our prior written permission, you may not reproduce, modify, copy, distribute, publish, sell, license, create derivative works from, or commercially exploit Buyreal's proprietary content, branding or technology.

Third-party trademarks, logos, product names and other intellectual property displayed on Buyreal belong to their respective owners.

18. Prohibited Uses

You agree to use Buyreal only for lawful purposes and in accordance with these Terms.

You must not:

18.1. Use the Platform for unlawful, fraudulent or unauthorized activities.

18.2. Provide false, misleading or fraudulent information.

18.3. Impersonate Buyreal, its employees, representatives, customers or another person or organization.

18.4. Attempt to gain unauthorized access to any account, server, database, system or security feature.

18.5. Introduce malware, viruses, malicious code or other harmful material.

18.6. Interfere with or disrupt the operation or security of the Platform.

18.7. Use automated systems, bots, spiders or scraping tools to access or copy Platform content except where expressly permitted by Buyreal or applicable law.

18.8. Attempt to manipulate product ratings, reviews, orders, rewards, coupons or other Platform features.

18.9. Abuse payment systems, chargeback processes, refund procedures or promotional offers.

18.10. Use Buyreal AI to generate, submit or facilitate unlawful, fraudulent, harmful or abusive activity.

18.11. Use the Platform in a manner that could damage Buyreal, its customers, service providers or other users.

19. Third-Party Services

Buyreal may use or integrate third-party services for payment processing, delivery, logistics, analytics, communications, customer support, authentication, advertising, AI services and other business functions.

Third-party services may have their own terms, privacy policies and service conditions. Your use of such third-party services may therefore be subject to their applicable terms in addition to these Terms.

Buyreal is not responsible for the independent policies, systems or practices of third-party providers, except to the extent required by applicable law.

20. Analytics, Advertising and Cookies

Buyreal may use cookies, pixels, analytics technologies, advertising technologies and similar tools to operate the Platform, understand usage, improve our services, measure advertising performance and provide relevant advertising where applicable.

Third-party advertising and analytics providers may process information in accordance with their own policies and applicable law.

Additional information about cookies, advertising technologies, consent and the processing of personal information is provided in our Privacy Policy and Cookie Policy.

21. Links to Third-Party Websites

The Platform may contain links to websites, applications or services operated by third parties.

These links are provided for convenience. Buyreal does not control third-party websites or services and is not responsible for their content, availability, privacy practices, security or terms.

You should review the applicable terms and privacy policies of third-party websites before using them or providing personal information.

22. Disclaimer

To the maximum extent permitted by applicable law, the Platform and its features are provided on an “as available” and “as is” basis.

We make reasonable efforts to maintain accurate information and reliable services, but we do not guarantee that the Platform will always be uninterrupted, error-free, secure, complete or available at all times.

Product-specific warranties, statutory consumer rights and other rights that cannot legally be excluded or limited remain unaffected by this section.

23. Limitation of Liability

To the maximum extent permitted by applicable law, Buyreal will not be liable for indirect, incidental, special, consequential or punitive losses arising from your use of the Platform, except where such limitation is prohibited by law.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited, including rights and remedies that are mandatory under applicable consumer-protection or other laws.

Where liability may legally be limited, Buyreal's liability will be limited to the extent permitted by applicable law and, where applicable, to the amount paid by the customer for the relevant product or service giving rise to the claim.

24. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities or reasonable expenses arising from your unlawful use of the Platform, violation of these Terms, fraud, misuse of your account, or infringement of another person's rights caused by your actions.

This provision does not limit any rights or protections available to you under mandatory applicable law.

25. Suspension and Termination

We may suspend or terminate access to an account or particular Platform features where reasonably necessary because of a violation of these Terms, suspected fraud or abuse, security concerns, legal requirements, or other legitimate reasons.

You may stop using the Platform or request account-related action through our available support channels, subject to applicable legal and transactional requirements.

Sections relating to intellectual property, payments, liability, indemnification, disputes, privacy, and other provisions that by their nature should continue after termination will remain effective after termination.

26. Force Majeure

Buyreal will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, severe weather, fire, war, civil unrest, government actions, internet or telecommunications failures, transportation disruptions, strikes, courier disruptions, widespread technical failures, cyber incidents, or other events beyond our reasonable control.

27. Changes to the Platform

We may add, remove, modify, suspend or discontinue Platform features, products, services or functionality from time to time.

We may also update product categories, payment methods, delivery options, customer-support features, Buyreal AI functionality and other services as our business develops.

28. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, technology, legal requirements or other relevant circumstances.

When we make material changes, we may provide an appropriate notice through the Platform or other reasonable communication method where required by applicable law.

The updated Terms will become effective from the date stated in the updated version unless otherwise required by applicable law.

Your continued use of the Platform after the updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

29. Governing Law and Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the laws applicable to Buyreal's applicable business operations and the transaction, subject to any mandatory consumer-protection rights or other laws that cannot legally be excluded.

Any dispute arising from or relating to the Platform, an order, these Terms or our services will be handled through the applicable legal and dispute-resolution mechanisms available under applicable law.

Nothing in these Terms prevents a consumer from exercising mandatory rights or remedies available under applicable consumer-protection law.

30. Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.

31. No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision or any other provision in the future.

32. Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy and other policies expressly incorporated into these Terms, constitute the terms applicable to your use of the Platform, subject to any additional terms presented to you for particular products, services or transactions.

33. Contact Us

If you have questions, concerns, complaints or requests regarding these Terms or your use of Buyreal, please contact us through the official contact information provided on our Contact or Help page.

Website: https://www.buyreal.in

General Support: contact@buyreal.in

For privacy-related matters, please refer to our Privacy Policy and the privacy contact information provided there.

For orders, returns, refunds, shipping and warranty matters, please use the applicable customer-support channel provided by Buyreal.

34. Acknowledgement

By accessing or using Buyreal.in, creating an account, placing an order or using any Buyreal service, you acknowledge that you have read, understood and agreed to these Terms & Conditions and the policies incorporated into them.