Shipping Policy

Free delivery is available on products over ₹100. Additionally, we offer the convenience of one-day delivery for your favorite products, provided they meet the minimum order value of ₹100. For more details, please refer to our comprehensive Terms & Condition.

Shipping & Delivery Policy Overview

Effective Date: October 3, 2026

Last Updated: October 3, 2026

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be read together with our main Terms and Conditions available at https://www.buyreal.in/terms-and-conditions.

Please carefully review this Shipping & Delivery Policy before placing an order. This Policy explains our available delivery methods, estimated delivery times, delivery verification process, package security requirements, delayed deliveries, and procedures for reporting delivery-related issues.

1. Shipping and Delivery Options

We may provide different delivery options depending on the product, delivery location, availability, logistics partner, and serviceability of the destination.

Available delivery options may include Standard Delivery, Express Delivery, and other faster delivery services where available. The shipping option, estimated delivery date, and applicable charges, if any, will be displayed during checkout or communicated with your order.

Free delivery may be available for eligible orders and locations. Eligibility may depend on order value, product category, delivery location, promotional conditions, and other applicable restrictions.

2. Estimated Delivery Time

Estimated delivery time depends on your location, product availability, warehouse processing time, logistics serviceability, weather, public holidays, transportation conditions, and other circumstances beyond our reasonable control.

Where available, our delivery options may generally include delivery within approximately 1–2 days for eligible fast-delivery locations, Express Delivery within approximately 2–3 days, and Standard Delivery within approximately 3–5 days.

These are estimated delivery periods and are not guaranteed unless a specific delivery commitment is expressly shown for your order.

3. Order Processing and Dispatch

Orders are normally processed after successful payment verification and confirmation.

An order may require additional verification before dispatch, including payment verification, address verification, product availability checks, fraud-prevention checks, or other security checks.

Once your order is dispatched, available tracking information may be provided through our website, email, SMS, or other applicable communication channels.

4. Delivery Partners

Depending on the destination, product, delivery service, and operational requirements, Buyreal may use one or more third-party logistics or courier partners.

The logistics partner assigned to an order may vary and may include services such as Amazon Shipping, Ekart, DHL, or other suitable delivery providers available for the destination.

The availability of a particular delivery partner is not guaranteed for every order or location.

5. Secure End-to-End Delivery Verification

Buyreal may use technology-assisted end-to-end package verification to help protect customers against package tampering, unauthorized opening, substitution, or other delivery-related issues.

For eligible shipments, we may place a unique security verification code, pattern, label, seal, or other verification mechanism on the package. This verification mechanism may be checked or scanned through our designated verification system before the package is accepted by the customer.

The security verification mechanism is intended to help establish whether the package has remained in an acceptable condition during the delivery process. Depending on the shipment, the verification process may involve scanning the package, checking a secret pattern or code, or using other verification technology.

6. Important: Do Not Tear or Remove the Verification Seal Before Verification

Where a security verification code, seal, label, or tamper-evident mechanism is provided on the package, customers should not intentionally tear, remove, open, scratch, cover, or otherwise damage it before the required verification or scanning process has been completed.

The verification code or seal may be required to determine whether the package can be successfully verified. If the seal or code is damaged before verification, the verification system may be unable to confirm the package condition.

Customers should therefore follow the delivery verification instructions provided with the order before opening or removing any designated security verification mechanism.

7. If the Package Arrives With a Damaged or Torn Security Seal

If the security seal, verification label, code, or package appears torn, damaged, opened, replaced, suspicious, or otherwise different from its expected condition when delivered, customers should not intentionally remove or further damage the verification mechanism before reporting the issue.

Where possible, the customer should take clear photographs or video of the package, including the shipping label, security seal/code, visible damage, and surrounding package condition, before opening it.

The customer should then report the issue to Buyreal through the available support channel as soon as possible and provide the requested evidence for verification.

8. Customer Responsibility During Delivery

For shipments using our security verification process, customers are responsible for following the delivery instructions provided by Buyreal.

If a customer intentionally tears, removes, damages, or alters the designated security verification mechanism before the required scan or verification process, Buyreal may not be able to independently verify the original condition of the package.

In such circumstances, a subsequent replacement, refund, or return request may require additional evidence and verification and may be affected if the available evidence does not establish that the issue existed before the customer altered the package.

This provision does not limit the customer's rights where the package or security mechanism was already damaged, tampered with, or defective before delivery and the customer promptly reports the issue with appropriate evidence.

9. Delivery Verification and Proof of Delivery

Depending on the order and delivery service, delivery verification may include a security-code scan, OTP verification, signature, photograph, delivery confirmation, or other verification method.

A successful verification confirms only the information that the applicable verification system is designed to confirm. It does not prevent a customer from reporting a genuine concealed defect, manufacturing defect, wrong item, missing item, or other issue that could not reasonably be identified during delivery.

10. Physical Damage, Tampering, Wrong or Missing Items

Customers should inspect the outer package as soon as reasonably possible after delivery.

For physical damage, suspected tampering, wrong items, missing items, or other delivery-related issues, customers may be required to provide photographs, video, delivery information, package labels, security-code information, or other evidence so that Buyreal can investigate the issue.

Where required, Buyreal may conduct remote verification, on-call verification, image/video verification, or additional inspection.

11. Delivery Issue Reporting Period

Eligible physical damage, defective products, wrong products, or missing-item issues should generally be reported within 7 days from the date of delivery, unless a different period is expressly stated for a particular product or order.

Customers should retain the original packaging, product, accessories, labels, MRP information, invoices, and other materials until the issue has been fully resolved.

Please refer to our Refund & Exchange Policy for detailed replacement, refund, and exchange conditions.

12. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the recipient's name, mobile number, house/building number, street, area, city, state, PIN code, and any other information required for successful delivery.

Buyreal may not be responsible for delivery delays, failed delivery, additional delivery attempts, or additional charges resulting from an incorrect, incomplete, inaccessible, or outdated address or contact information supplied by the customer.

13. Failed Delivery Attempts

If delivery cannot be completed because the recipient is unavailable, the address is inaccessible, the provided contact information is incorrect, the customer refuses delivery, or another delivery issue occurs, the logistics provider may make another delivery attempt or return the package according to its operational procedures.

If an order is returned to Buyreal because delivery could not be completed due to circumstances attributable to the customer, additional shipping or re-delivery conditions may apply.

14. Delayed Orders

Delivery may occasionally be delayed because of weather conditions, transportation disruption, public holidays, high order volumes, operational issues, address problems, logistics-provider delays, regulatory requirements, natural events, or other circumstances.

If we become aware of a significant delivery delay, we may provide an updated estimated delivery date or other available information.

An estimated delivery date is not a guarantee unless Buyreal expressly provides a guaranteed delivery commitment for the relevant order.

15. Orders That Cannot Be Delivered

If an order cannot be delivered after reasonable delivery attempts, the package may be returned to Buyreal or the applicable fulfilment location.

Where an order is returned and the customer remains eligible for a refund, cancellation, or re-delivery, the applicable resolution will be determined according to the circumstances of the order and our Refund & Exchange Policy.

16. International Shipping

Unless Buyreal expressly provides an international shipping option for a particular product or destination, Buyreal currently does not offer international shipping.

The delivery destinations available for an order will be determined by the serviceability displayed during checkout.

17. Product Availability and Pre-Order Delays

If a product is temporarily unavailable, backordered, subject to supplier delay, or otherwise requires additional processing time, the estimated delivery date may change.

Where reasonably possible, Buyreal may communicate material changes to the expected dispatch or delivery timeline.

18. Third-Party Seller or Supplier Fulfilment

Where Buyreal operates a marketplace or third-party seller model, certain products may be fulfilled by an approved seller, supplier, warehouse, or logistics partner.

The applicable fulfilment party may vary by product. Customers will remain subject to the delivery and verification procedures applicable to their particular order.

19. Shipping Charges

Any applicable shipping or delivery charges will be displayed during checkout or otherwise communicated before the order is confirmed.

Shipping charges may vary based on delivery location, delivery speed, product size or weight, seller, serviceability, promotional offers, and other operational factors.

20. Delivery to Remote or Difficult-to-Service Locations

Delivery times and available delivery options may differ for remote areas, villages, restricted locations, difficult-to-access addresses, or locations where limited courier services are available.

If a particular address is not serviceable, the customer may be informed before or after order placement, depending on when serviceability is determined.

21. Delivery Inspection and Opening of the Package

Where our delivery verification process requires package scanning or inspection before opening, customers should complete the required verification process first.

Customers should not allow a security verification label or seal to be intentionally removed or destroyed before the required scan or verification has been completed.

Where a courier or delivery partner is responsible for the delivery process, customers should follow the applicable delivery instructions provided by the courier and Buyreal.

22. Evidence for Delivery Claims

For certain delivery-related claims, Buyreal may request photographs, video recordings, security-code information, order details, delivery records, packaging information, or other reasonable evidence.

Evidence may be used to determine whether the issue occurred before delivery, during transportation, during delivery, or after the package was received.

Providing evidence does not automatically guarantee approval of a replacement or refund. Each claim may be subject to verification under the applicable policy.

23. Delivery Verification Does Not Replace Product Warranty

Our package verification process is primarily intended to help verify delivery condition and package integrity. It does not replace or reduce any applicable manufacturer warranty, statutory consumer rights, or product-specific warranty terms.

24. Shipping and Replacement Relationship

Shipping and delivery issues may affect the evidence required for a replacement or refund request. For example, a damaged or tampered package should be documented as soon as possible.

Please refer to the Buyreal Refund & Exchange Policy for the complete conditions applicable to replacements, refunds, exchanges, and related claims.

25. Events Beyond Our Control

Buyreal will not be responsible for delivery delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, transportation disruptions, strikes, civil disturbances, network or infrastructure failures, public emergencies, or other unforeseen events.

26. Changes to This Shipping & Delivery Policy

Buyreal may update or modify this Shipping & Delivery Policy from time to time to reflect changes in our services, technology, logistics operations, legal requirements, or business practices.

The updated version will be published on our website with a revised "Last Updated" date.

27. Contact Us About Shipping and Delivery

If you have questions about shipping, delivery, package verification, damaged packages, delayed orders, or delivery-related claims, you may contact Buyreal through:

When contacting us about an order, please provide your order number and relevant delivery or tracking information. Do not send your UPI PIN, card PIN, banking password, OTP, or other confidential authentication credentials.

28. Acknowledgement

By placing an order with Buyreal, you acknowledge that delivery times may vary by location and circumstances, that applicable delivery verification procedures should be followed, and that you should promptly report any visible package damage, tampering, wrong item, missing item, or other delivery-related issue.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Small items

Standard delivery Get it in 3-5 working days

Orders over ₹100: All day delivery. Order anytime:

FREE

Orders under ₹100: All-day delivery. Order anytime:

₹40

Weekday time slot from 12noon - 5pm. Order by 9pm.

₹100

Next day delivery Get it next day, 7 days a week

One day delivery. Order by anytime.

₹100

Weekday time slot from 12noon - 5pm. Order by 9pm.

₹100

What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.

Large items

Standard delivery Get it in 2 working days

All day Delivery from 7am - 8pm. Order anytime:

Free

Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime:

Free

Next day delivery it next day on weekdays

All day delivery from 7am - 8pm. Order by 7pm:

Free

Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm:

Free

The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.

Return Policy

Return Policy

Effective Date: October 3, 2026

Last Updated: October 3, 2026

This Return Policy is part of Buyreal's Terms and Conditions and should be read together with our Refund & Exchange Policy, Shipping & Delivery Policy, Payment Policy, and Privacy Policy.

At Buyreal, we aim to provide customers with a reliable and transparent shopping experience. This Return Policy explains when a product may be returned, the conditions that apply to a return, the verification process, and the responsibilities of the customer during a return request.

1. When Can I Request a Return?

Eligible products may generally be reported for return, replacement, or other applicable resolution within 7 days from the date of delivery.

The applicable resolution may depend on the reason for the request, the product category, product condition, warranty terms, evidence provided, and the result of Buyreal's verification process.

2. Eligible Return Reasons

A return or replacement request may be considered for eligible products in circumstances including:

  • Physical damage identified after delivery.

  • Product received in a defective or non-working condition.

  • Wrong product, model, variant, colour, size, or configuration received.

  • Missing product, component, accessory, or item from the order.

  • Other delivery-related issues that Buyreal determines to be eligible after verification.

Some products may have product-specific return conditions, manufacturer warranty requirements, or may not be eligible for return due to their nature.

3. General Return Conditions

Unless otherwise stated for a particular product, returned products should be kept in substantially the same condition in which they were received.

Where applicable, the customer should retain the original product packaging, security labels, accessories, manuals, warranty documents, MRP labels, serial-number information, invoice, and other materials supplied with the product.

Products should not be intentionally damaged, modified, misused, altered, repaired, or tampered with before the return request has been verified.

4. Buyreal Secure Package Verification

For eligible shipments, Buyreal may use a security verification system involving a unique code, secret pattern, security label, tamper-evident seal, QR code, or another package-verification mechanism.

This system may be used to help verify the condition and integrity of a package from dispatch through delivery.

Where the package is required to be scanned or verified before opening, customers should complete the required verification process before intentionally tearing, removing, scratching, opening, or damaging the designated security mechanism.

5. Important Package-Seal Requirement

If a Buyreal security seal, verification label, secret pattern, or code is provided on the package, customers should not intentionally tear or remove it before the required verification or scanning process.

The security mechanism may contain information required by Buyreal's verification system. If it is intentionally damaged or removed before verification, Buyreal may not be able to independently establish the original condition of the package.

If a customer damages or removes the security mechanism before the required verification process, a subsequent return, replacement, or refund request may require additional evidence and may be affected where the available evidence is insufficient to establish the condition of the package at delivery.

6. If the Security Seal Is Already Torn or Damaged

If the customer receives a package with a security seal, verification label, or code that appears already torn, damaged, opened, altered, or suspicious, the customer should avoid further disturbing the package or security mechanism where reasonably possible.

The customer should take clear photographs or video showing the package, shipping label, security mechanism, and visible damage and report the issue to Buyreal as soon as possible.

A security seal being damaged before delivery does not automatically mean that the customer is responsible for the damage. Buyreal may investigate the available evidence, delivery records, verification data, and package condition before determining the appropriate resolution.

7. Proof and Evidence

Depending on the nature of the return request, Buyreal may request photographs, video, product serial-number information, packaging photographs, security-code information, delivery information, diagnostic results, or other reasonable evidence.

For certain technical or defective-product claims, customers may also be asked to complete remote troubleshooting, diagnostic verification, video verification, or inspection through Buyreal or an applicable manufacturer service centre.

8. How to Request a Return

To request a return or replacement, customers should use the available return/support option associated with their Buyreal order or contact Buyreal through the available support channels.

The customer should provide the order number, reason for the request, relevant photographs or video, and any other information requested by Buyreal.

Submitting a return request does not automatically mean that the return has been approved.

9. Return Verification and Authorization

Buyreal may review the return request and supporting evidence before authorizing a return.

Where required, Buyreal may issue a return authorization, pickup instruction, shipping instruction, or other return reference.

Customers should not send products to an address that has not been provided or authorized by Buyreal for the relevant return.

10. Product Condition for Return

Unless the return is specifically approved for a damaged, defective, wrong, or missing-item issue, products should generally be unused and returned in their original condition.

The returned product should include applicable accessories, manuals, documentation, packaging, labels, warranty information, and other items originally supplied with the order.

11. Missing Components or Accessories

A return may be delayed, rejected, or subject to further verification if required components or accessories are missing, where those components are necessary for the applicable return.

Where appropriate, Buyreal may consider the circumstances and determine whether a partial resolution, replacement, repair, or another remedy is applicable.

12. Product Inspection

Returned products may be inspected after they are received.

Inspection may include checking the product's physical condition, serial number, accessories, packaging, security information, reported defect, usage condition, and other relevant characteristics.

For certain products, verification may also be performed by the manufacturer or an authorized service centre.

13. Defective Products

If a product is reported as defective, Buyreal may first perform reasonable troubleshooting or remote verification.

Depending on the product, the defect may be verified by Buyreal or by the relevant manufacturer or authorized service centre.

Where the product is covered by a manufacturer warranty, the applicable warranty process may apply in addition to or instead of a Buyreal return process.

14. Physical Damage

Physical damage should be reported as soon as reasonably possible and generally within 7 days of delivery.

Customers should provide clear evidence of the damage and, where applicable, the condition of the outer package and security verification mechanism at the time of delivery.

Damage caused after delivery through misuse, accidental damage, improper handling, unauthorized repair, modification, or other customer-related circumstances may not qualify for a Buyreal return or replacement.

15. Wrong or Missing Product

If a customer receives a product different from the product ordered or an item is missing from the shipment, the customer should report the issue within 7 days of delivery.

Buyreal may verify the order, packing records, shipment information, product identifiers, package verification data, and other relevant information before approving a replacement or refund.

16. Change-of-Mind Returns

A change-of-mind return is not automatically available for every product.

Where Buyreal expressly provides a change-of-mind return for a particular product, the product must meet the conditions displayed for that product or order, including any unused, unopened, packaging, hygiene, activation, personalization, or other applicable requirements.

Products that cannot reasonably be resold for safety, hygiene, personalization, digital, consumable, or other legitimate reasons may be excluded from change-of-mind returns where permitted by applicable law.

17. Products That May Not Be Eligible for Return

Depending on the product and applicable law, certain products may not be eligible for ordinary returns, including personalized products, certain consumable or perishable products, products that have been activated or registered, products with hygiene restrictions, digital products, and products specifically identified as non-returnable.

Any product-specific return restriction should be displayed or communicated where applicable.

18. Return Pickup

Where Buyreal or its logistics partner provides return pickup, the customer must make the approved product available for collection according to the instructions provided.

The product should be securely packed and include the required components and documentation unless Buyreal instructs otherwise.

Return pickup availability may depend on the customer's location and logistics serviceability.

19. Customer-Arranged Return Shipping

If Buyreal specifically authorizes a customer to ship an eligible return independently, the customer should use a reasonably secure and trackable shipping service unless Buyreal provides different instructions.

Return shipping costs may be the responsibility of the customer for eligible voluntary returns, while Buyreal may arrange or reimburse appropriate return shipping for eligible issues caused by Buyreal, subject to verification and applicable policy conditions.

20. Return Inspection Outcome

After inspection and verification, Buyreal may approve the applicable resolution, which may include a replacement, refund, exchange, repair, warranty service, or another appropriate resolution depending on the circumstances.

If the returned product does not satisfy the applicable return conditions, Buyreal may decline the requested return or provide another resolution where appropriate.

21. Refunds After an Approved Return

If a refund is approved, the customer may, where available, choose between receiving the refund through the original payment method or receiving the applicable amount as Buyreal Wallet credit.

Refund processing through the original payment method is subject to the payment provider and banking system processing times.

Buyreal Wallet credit may be made available faster where the applicable system supports it.

Please refer to the Buyreal Refund & Exchange Policy for the detailed refund conditions and applicable limitations.

22. Buyreal Wallet Refunds

Where Buyreal Wallet is offered as a refund option, the customer may voluntarily choose Wallet credit instead of a refund to the original payment method, subject to applicable law and the terms communicated at the time of refund approval.

Buyreal Wallet credit may be used for eligible purchases on Buyreal according to the applicable Wallet terms.

Promotional credits, rewards, coupons, or other promotional balances may be subject to separate conditions and may not be treated in the same way as refundable purchase amounts.

23. Exchanges

Where an exchange is available, Buyreal may provide a replacement of the same or an equivalent product depending on availability and the circumstances of the approved claim.

If the requested replacement product is unavailable, Buyreal may provide another eligible resolution, such as a refund, Wallet credit, repair, or alternative product, as applicable.

24. Manufacturer Warranty

Some products may be covered by a manufacturer or brand warranty. A manufacturer warranty may have conditions, exclusions, service-centre requirements, and time periods that are separate from Buyreal's return process.

Customers should retain applicable invoices, warranty documents, serial-number information, and other purchase records required for warranty service.

25. Fraudulent, Abusive, or Misleading Return Requests

Buyreal may investigate return requests where there is evidence of misuse of the return process, false information, deliberate product damage, product substitution, repeated abuse, manipulation of security mechanisms, fraudulent claims, or other suspicious activity.

Where permitted by applicable law, Buyreal may decline a fraudulent or unsupported return request and may take appropriate action concerning the relevant account or transaction.

26. Customer Rights

Nothing in this Return Policy is intended to exclude or restrict any mandatory consumer rights or legal remedies that cannot lawfully be excluded or restricted under applicable law.

Where applicable law provides a consumer with a mandatory right or remedy that differs from this Policy, the applicable legal requirement will prevail.

27. Changes to This Return Policy

Buyreal may update, amend, or modify this Return Policy from time to time to reflect changes in our products, services, return procedures, technology, business practices, or applicable legal requirements.

The updated version will be published on our website with a revised "Last Updated" date. Your continued use of Buyreal after an updated policy is published may be subject to the updated policy, to the extent permitted by applicable law.

28. Contact Us

If you have questions about a return, replacement, refund, exchange, product defect, damaged package, or return verification, please contact Buyreal through:

When contacting us, please provide your order number and relevant information about the return request. For your security, never send your UPI PIN, card PIN, banking password, OTP, or other confidential authentication credentials.

29. Acknowledgement

By placing an order with Buyreal, you acknowledge that eligible returns are subject to the applicable return conditions and verification process, that delivery security mechanisms should be handled according to the provided instructions, and that return or refund approval may require reasonable evidence and inspection.