Buyreal Payment Policy

Effective Date: October 3, 2026

Last Updated: October 3, 2026

This Payment Policy explains the payment methods, payment processing, verification, security, refunds, and other payment-related procedures applicable to purchases made through Buyreal.

By placing an order or making a payment through Buyreal, you agree to the applicable payment conditions described in this policy, our Terms & Conditions, Refund & Exchange Policy, and any payment instructions displayed during checkout.

1. Available Payment Methods

Buyreal may provide one or more secure payment methods depending on your location, order, product, payment provider, transaction amount, and availability at the time of checkout.

Available payment methods may include:

• Credit and debit cards.

• UPI payments.

• UPI applications and supported UPI payment methods.

• Net banking, where available.

• Digital wallets or other supported electronic payment methods.

• Buyreal Payment Gateway using UPI or QR-code payment, where available.

• Buyreal Wallet balance, where the feature is available and applicable to the order.

The payment methods actually available to you are the methods displayed on the Buyreal checkout or payment page at the time of purchase.

2. Buyreal Payment Gateway

Buyreal may provide its own payment interface or payment gateway for selected transactions. This may allow customers to make payments directly through supported UPI methods, including a UPI ID or QR-code scanner.

Where the Buyreal Payment Gateway is used, the payment page may display the order number, payable amount, UPI payment information, QR code, payment instructions, and other transaction information required to complete the payment.

3. UPI and QR-Code Payments

When paying through the Buyreal Payment Gateway using UPI or a QR code, customers must pay the exact transaction amount displayed on the Buyreal payment page for that order.

Customers should not intentionally pay a lower or higher amount than the amount requested by Buyreal.

The UPI payment should be made using the payment details or QR code generated or displayed by Buyreal for the applicable order.

If the amount paid does not match the amount required for the order, Buyreal may be unable to automatically verify the transaction. The order may remain pending until the payment can be successfully verified or the transaction is otherwise resolved.

4. Payment Verification

A UPI payment is not considered successfully completed merely because the customer has initiated a transaction or uploaded a screenshot.

Buyreal may verify the transaction using available transaction information, including payment reference numbers, transaction IDs, order numbers, transaction amounts, payment status, timestamps, and other relevant information.

Where supported by our payment system or payment provider, payment verification may be performed automatically. In other cases, additional verification may be required.

An order will normally be processed only after the required payment has been successfully verified or otherwise confirmed by Buyreal or the applicable payment service provider.

5. UPI Payment Reference or Transaction ID

For certain UPI payments, Buyreal may request the UPI transaction reference number, UTR, transaction ID, or another payment reference to help verify the payment.

Customers should keep their UPI payment confirmation until the order has been successfully confirmed.

Customers should not share their UPI PIN, card PIN, OTP, banking password, or other confidential authentication credentials with Buyreal, customer-support representatives, or any third party.

6. Payment Confirmation and Order Confirmation

Successful payment and successful order creation are related but separate events.

After the payment has been successfully verified and the order has been successfully created, Buyreal may provide an order confirmation through the website, email, account area, or another available communication method.

Customers should retain their order number and payment reference for future communication regarding the transaction.

7. Pending Payments

A payment may temporarily appear as pending because of a bank, UPI network, payment gateway, technical, connectivity, or verification issue.

If money has been debited from your bank account but the Buyreal order remains unpaid or pending, please do not immediately make another payment unless Buyreal instructs you to do so.

Contact Buyreal support and provide the relevant order number and payment transaction reference so that the payment can be investigated.

8. Failed or Declined Payments

A payment may fail or be declined because of insufficient funds, incorrect payment information, bank restrictions, UPI or payment-network issues, payment-provider restrictions, security checks, transaction limits, technical problems, or other reasons.

If a payment fails, customers may try another payment method available at checkout.

If your bank account has been debited despite the payment being shown as failed, the amount may be automatically reversed by the payment provider or bank. If the amount is not returned within the applicable banking or payment-provider timeframe, please contact Buyreal with the transaction details.

9. Payment Security

Buyreal takes reasonable measures to protect payment-related information and transactions.

Depending on the payment method selected, payment transactions may be processed through third-party payment gateways, banks, UPI systems, payment networks, or other payment service providers.

Payment service providers may apply their own security, authentication, verification, fraud-prevention, and privacy procedures.

Buyreal will not ask you to disclose your UPI PIN, card PIN, banking password, or one-time authentication credentials through customer support.

10. Third-Party Payment Providers

Depending on the payment configuration available at the time of purchase, Buyreal may use third-party payment service providers to process certain transactions.

Such providers may process payment information directly and may apply their own terms, privacy policies, security procedures, transaction limits, and processing rules.

The payment provider actually used for your transaction may depend on the payment method selected at checkout.

11. Payment Information Received by Buyreal

Buyreal may receive information necessary to identify, verify, reconcile, and manage a payment, such as the order number, transaction amount, payment status, payment reference, transaction date, and limited payment-related information.

Where payment credentials are handled directly by an external payment provider, Buyreal generally does not need to receive or store the customer's full card number, card security code, UPI PIN, or banking password.

12. Exact Payment Amount

Customers must pay the exact amount displayed by Buyreal for the relevant order and payment transaction.

For example, if the Buyreal payment page displays a payable amount of ₹1,499, the customer should pay exactly ₹1,499 through the provided payment method.

An underpayment may prevent automatic payment verification, while an overpayment may require additional verification before the excess amount can be resolved or refunded.

13. Duplicate Payments

If you accidentally make more than one payment for the same order, contact Buyreal as soon as possible and provide the relevant transaction references.

After verification, an eligible duplicate payment may be refunded through an appropriate refund method, subject to payment verification and applicable law.

14. Unauthorized Transactions

If you believe that a payment or transaction was made without your authorization, contact Buyreal and your bank or payment service provider as soon as possible.

Buyreal may request relevant transaction information to investigate the matter.

Customers should also follow the security and dispute procedures provided by their bank, UPI provider, card issuer, or payment service provider.

15. Refunds

If an order qualifies for a refund under our Refund & Exchange Policy, the refund will be processed after the applicable request has been approved and verified.

Depending on availability and the circumstances of the transaction, an eligible customer may be offered a choice between receiving the refund through the original payment method or receiving the amount as Buyreal Wallet credit.

Please refer to the Buyreal Refund & Exchange Policy for detailed refund, return, exchange, replacement, and Buyreal Wallet conditions.

16. Buyreal Wallet

Where Buyreal Wallet is available, customers may be able to receive eligible refunds or credits directly into their Buyreal Wallet.

Buyreal Wallet balance may be used for eligible purchases on Buyreal, subject to the applicable wallet terms and any restrictions displayed on the platform.

Buyreal Wallet credits may have different conditions from refunds made to the original payment method. Promotional credits, rewards, coupons, cashback, or other promotional amounts may also be subject to separate conditions.

Where applicable law requires a refund to be made through a particular method, that legal requirement will take precedence over this policy.

17. Payment Reversals

If a payment is reversed, cancelled, charged back, refunded by the payment provider, or otherwise becomes unavailable for settlement, Buyreal may temporarily hold or suspend order processing until the payment status is clarified.

If an order has already been shipped or fulfilled and the corresponding payment is subsequently reversed or charged back, Buyreal may take appropriate action in accordance with applicable law and our Terms & Conditions.

18. Chargebacks and Payment Disputes

If you believe there is an error with a payment, please contact Buyreal first so that we can investigate and attempt to resolve the issue.

You may also have rights to contact your bank, card issuer, UPI provider, or payment service provider regarding an unauthorized or disputed transaction.

Nothing in this policy is intended to prevent a customer from exercising any legal or contractual rights relating to a payment dispute or unauthorized transaction.

19. Currency

Unless otherwise stated, prices and payments on Buyreal are displayed and processed in Indian Rupees (INR).

If a customer's bank, card issuer, or payment provider uses another currency, that provider may apply currency conversion rates, foreign-exchange charges, or other applicable fees.

20. Taxes and Charges

Applicable taxes and charges will be displayed or incorporated in the price as required by the applicable pricing and tax rules.

Where applicable, taxes may be shown separately on the invoice or order documentation.

21. Pricing and Payment Errors

Buyreal takes reasonable care to display accurate prices and payment amounts. However, technical, typographical, system, supplier, or other errors may occasionally occur.

If a significant pricing or payment error is identified before an order is fulfilled, Buyreal may contact the customer to clarify the correct amount or cancel the affected order where permitted by applicable law.

If payment has already been received for an order that Buyreal is unable to fulfill because of such an error, the eligible amount will be refunded through an appropriate method.

22. Payment Receipts and Records

Buyreal may provide payment or order confirmation through email, the customer account, the website, invoice, or another available communication method.

Customers should retain their order confirmation, invoice, and payment transaction reference for their records.

23. Customer Responsibility

Customers are responsible for entering accurate payment information, selecting the correct payment method, paying the exact amount displayed, and protecting their banking, card, UPI, and account credentials.

Customers should verify that they are making payment through the official Buyreal website or payment interface before completing a transaction.

Buyreal will never intentionally request your UPI PIN, card PIN, banking password, or other confidential authentication credentials.

24. Payment Fraud and Suspicious Activity

Buyreal may monitor transactions for security, fraud prevention, payment verification, and risk management.

Where a transaction appears suspicious, inconsistent, fraudulent, or otherwise requires additional verification, Buyreal may delay, hold, reject, or cancel the transaction or order, subject to applicable law.

25. Contact Us About Payment Issues

If you experience a payment failure, pending payment, duplicate payment, incorrect payment amount, UPI verification issue, refund issue, or another payment-related problem, please contact Buyreal.

Email: contact@buyreal.in

Support Email: help@buyreal.in

When contacting us, please provide your order number and relevant payment transaction reference where available. Do not send your UPI PIN, card PIN, password, or OTP.

26. Policy Updates

Buyreal may update or modify this Payment Policy from time to time to reflect changes in payment methods, payment providers, security procedures, Buyreal Wallet functionality, regulatory requirements, or our business practices.

The updated version will be published on this page with a revised effective or last-updated date.

27. Acknowledgement

By making a payment or placing an order through Buyreal, you acknowledge that you have had an opportunity to review this Payment Policy and agree to follow the applicable payment instructions displayed during your transaction.