Effective date: 2026-10-03

1. Introduction

Welcome to Buyreal.

Buyreal (“we”, “our”, or “us”) operates the Buyreal.in website and related ecommerce services (collectively, the “Service”).

This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit, access, create an account on, or make a purchase through our Service.

Our Terms and Conditions govern your use of the Service. This Privacy Policy should be read together with our Terms and Conditions and any other applicable policies published on our website.

By using our Service, you acknowledge that you have read and understood this Privacy Policy. Where applicable law requires your consent for a particular processing activity, we will request consent through an appropriate mechanism.

2. Information We Collect

We collect information that you provide directly to us, information generated through your use of our Service, and information received from service providers or other sources where permitted by applicable law.

Depending on how you use Buyreal, we may collect the following categories of information:

0.1. Name and contact information, including your email address and mobile or telephone number.

0.2. Account information, including login details, account preferences, saved addresses, and information associated with your Buyreal account.

0.3. Order and transaction information, including products purchased, order details, billing and delivery information, order status, returns, replacements, refunds, warranty-related information, and customer-service communications.

0.4. Delivery information, including shipping address, city, state, country, postal or ZIP code, and information required by delivery or logistics providers to complete delivery.

0.5. Payment-related information, such as payment status, transaction reference numbers, payment method, and other information supplied by payment service providers.

0.6. Communications and support information, including messages, enquiries, complaints, feedback, reviews, and information you provide when contacting our support team.

0.7. Information you voluntarily provide through forms, promotions, surveys, reviews, rewards programs, or other interactive features.

0.8. Technical and usage information, such as IP address, browser type, device type, operating system, pages viewed, referring pages, approximate location derived from technical information, access times, interactions with our website, and diagnostic information.

0.9. Cookie and similar technology information, as described in the Cookies and Advertising section of this Privacy Policy.

0.10. Information generated through Buyreal AI or other automated assistance features when you choose to use those features.

3. Information We Do Not Intentionally Collect

Buyreal does not intentionally request unnecessary sensitive or unrelated personal information for ordinary ecommerce purchases.

The previous version of this Privacy Policy contained references to information such as passport details, citizenship, marital status, employment agreements, professional qualifications, family information, and similar employment-related data. Those categories were part of a generic privacy-policy template and are not intended to describe ordinary Buyreal ecommerce data collection.

Please do not provide sensitive personal information through product reviews, customer-support messages, Buyreal AI, or other public or unnecessary communication fields unless it is specifically required for a legitimate purpose.

4. How We Use Your Information

We may use information collected through our Service for the following purposes:

0.1. To create and manage your Buyreal account.

0.2. To process and fulfil orders and purchases.

0.3. To process payments and verify transactions.

0.4. To arrange shipping, delivery, returns, replacements, refunds, and warranty support.

0.5. To provide customer support and respond to your enquiries.

0.6. To send important transactional communications, including order confirmations, payment updates, shipping updates, account notifications, security notifications, and service-related messages.

0.7. To provide OTP, account verification, authentication, and account-security functionality where applicable.

0.8. To administer rewards, coupons, promotional benefits, and other programs offered through Buyreal.

0.9. To personalize product recommendations, search results, offers, and other features where applicable.

0.10. To operate, maintain, monitor, troubleshoot, and improve our website, applications, ecommerce systems, and related services.

0.11. To detect, prevent, investigate, and address fraud, abuse, unauthorized transactions, security incidents, and other unlawful or harmful activity.

0.12. To analyse website usage, performance, customer interactions, and service quality.

0.13. To comply with applicable legal, regulatory, tax, accounting, and governmental requirements.

0.14. To send marketing communications, promotional offers, or information about products and services where permitted by applicable law and subject to your available communication preferences.

0.15. To support advertising, analytics, and measurement activities where applicable and permitted by law.

0.16. To protect the rights, property, security, and legitimate interests of Buyreal, our customers, service providers, and other users.

0.17. For other purposes disclosed to you at the time information is collected or with your consent where required.

5. Buyreal AI and Automated Assistance

Buyreal may provide an AI-powered customer assistance feature known as “Buyreal AI”. Buyreal AI may assist with product discovery, product information, order-related guidance, returns and replacement information, offers, recommendations, frequently asked questions, customer support routing, and other ecommerce-related assistance.

When you interact with Buyreal AI, information contained in your conversation may be processed to provide the requested assistance, improve the service, maintain security, investigate abuse, or connect you with customer support where applicable.

Buyreal AI may use third-party artificial intelligence or technology service providers to process requests. Depending on the implementation and service configuration, information may be processed by those providers on our behalf.

Buyreal AI responses may be generated automatically and may occasionally be incomplete, inaccurate, outdated, or unsuitable for a particular situation. Important information such as order status, payment status, refund status, warranty eligibility, or other account information should be verified through the official Buyreal account, order information, or customer-support channels.

Please do not provide passwords, complete payment-card details, authentication secrets, or unnecessary sensitive personal information to Buyreal AI.

6. Cookies and Similar Technologies

Buyreal uses cookies and similar technologies to operate and improve the Service.

Cookies are small files stored on your browser or device. They may help us remember your preferences, maintain shopping-cart and account functionality, provide security, understand website usage, measure performance, and support advertising where applicable.

Depending on the functionality being used, we may use different types of cookies or similar technologies, including:

0.1. Essential or functional cookies: These may be required for account login, shopping-cart functionality, checkout, security, preferences, and other essential website features.

0.2. Preference cookies: These may remember settings and preferences you select.

0.3. Analytics cookies: These may help us understand how visitors use the website and how we can improve performance and user experience.

0.4. Advertising cookies: Where advertising services are enabled, these may be used by Buyreal or third-party advertising providers to deliver, measure, limit, or personalize advertising, subject to applicable settings and consent requirements.

You can control cookies through your browser settings and, where available, through our cookie-consent or privacy settings. Disabling certain cookies may affect some features of the Service.

7. Google Advertising and AdSense

Buyreal may use Google advertising services, including Google AdSense, to display advertisements on applicable pages of the Service.

When Google advertising services are used, Google and its advertising partners may use cookies, web beacons, IP addresses, device identifiers, or similar technologies to serve, measure, limit, or personalize advertisements, subject to applicable Google policies, user settings, and consent requirements.

Third-party vendors, including Google, may use cookies to serve advertisements based on a user's prior visits to Buyreal or other websites.

Where personalized advertising is available, users may be able to control Google's advertising personalization through Google's advertising settings and other available privacy controls.

Buyreal will provide the disclosures and consent mechanisms required for applicable advertising technologies and jurisdictions. Where Google requires a certified consent management platform for personalized advertising in the European Economic Area, United Kingdom, or Switzerland, Buyreal will use an appropriate Google-certified consent management solution where applicable.

8. Analytics and Performance Measurement

We may use analytics and measurement services to understand how visitors use Buyreal, identify technical problems, measure website performance, improve navigation, and understand the effectiveness of our content and services.

These services may collect information such as IP address, device information, browser information, pages visited, interaction events, approximate location, referring sources, and other usage information, depending on the service configuration.

Where required by applicable law, appropriate consent or privacy controls will be provided before non-essential analytics technologies are used.

9. Advertising and Remarketing

Where applicable, Buyreal may use advertising, audience measurement, or remarketing technologies provided by third parties.

These technologies may use cookies or similar identifiers to understand interactions with advertisements, measure advertising performance, prevent repeated advertisements, or provide advertisements based on permitted contextual or prior activity.

Advertising and remarketing technologies will be used subject to applicable law, user choices, platform policies, and required consent mechanisms.

10. Payment Information

Buyreal may use third-party payment service providers to process payments for orders and other paid transactions.

Depending on the payment method selected, payment providers may process information such as transaction details, payment method information, payment status, and transaction reference information.

Where payment processing is handled directly by a third-party payment provider, Buyreal does not intentionally store complete payment-card information such as full card numbers, CVV numbers, or other sensitive payment credentials on our own systems.

Payment providers process information according to their own privacy policies and applicable security requirements. We recommend reviewing the privacy policy of the payment provider used for your transaction.

11. Order, Shipping and Delivery Information

To fulfil orders, Buyreal may share necessary information with shipping, courier, logistics, warehouse, delivery, and related service providers.

Such information may include your name, telephone number, delivery address, postal code, order number, package information, and other information reasonably required to complete delivery or provide related services.

These service providers may process your information according to their own privacy policies and their contractual or legal obligations.

12. Customer Accounts and Authentication

If you create or use a Buyreal account, we may process information necessary to authenticate your account and provide account-related functionality.

This may include your name, mobile number, email address, account identifiers, saved addresses, order history, login or authentication information, OTP-related information, and account preferences.

Authentication and security information may be processed through third-party service providers where necessary to securely provide these functions.

13. Customer Reviews, Feedback and User Content

If you submit a review, rating, comment, image, feedback, question, or other content to Buyreal, we may process and display that information as necessary to operate the relevant feature.

Please avoid including private, sensitive, financial, authentication, or other unnecessary personal information in content that you submit publicly.

We may moderate, remove, or restrict user-generated content where reasonably necessary to enforce our Terms and Conditions, protect users, prevent abuse, or comply with applicable law.

14. Marketing Communications

We may send transactional, service-related, promotional, or marketing communications through email, SMS, WhatsApp, push notifications, or other communication channels where permitted and applicable to the service you use.

Transactional and security communications may still be sent when necessary to provide the Service, even if you opt out of promotional communications.

You may unsubscribe from promotional email communications by using the unsubscribe mechanism included in the communication or by contacting us.

15. Service Providers and Third Parties

We may use trusted third-party companies and individuals to provide services on our behalf or assist us in operating Buyreal.

These may include payment providers, hosting and infrastructure providers, analytics providers, advertising providers, AI technology providers, authentication providers, customer-support providers, email or communication providers, shipping and logistics providers, security services, and other technology or business service providers.

Where appropriate, these providers may have access to personal information only to perform services on our behalf and subject to applicable contractual, security, and legal requirements.

16. Disclosure of Information

We may disclose information where reasonably necessary for the purposes described in this Privacy Policy, including:

0.1. To service providers that support our operations.

0.2. To payment, banking, fraud-prevention, and transaction-processing providers.

0.3. To shipping, courier, logistics, and delivery providers.

0.4. To technology, hosting, security, analytics, advertising, communication, and AI service providers.

0.5. To professional advisers, auditors, insurers, or business partners where reasonably necessary.

0.6. To government authorities, regulators, courts, law-enforcement agencies, or other parties where required or permitted by applicable law.

0.7. In connection with a merger, acquisition, restructuring, financing, sale of assets, or other business transaction, subject to applicable law.

0.8. Where necessary to protect the rights, property, security, or safety of Buyreal, our customers, users, service providers, or others.

0.9. With your consent or at your direction.

17. International Data Processing

Depending on the service providers and technologies used by Buyreal, your information may be processed or stored in India or in other countries or regions where our service providers operate.

Where personal information is transferred across jurisdictions, we will take reasonable steps to protect the information and handle it in accordance with applicable legal requirements and this Privacy Policy.

18. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, maintaining business and transaction records, resolving disputes, preventing fraud, complying with legal and tax obligations, enforcing agreements, and protecting our rights.

Different categories of information may be retained for different periods depending on their purpose and applicable legal or operational requirements.

When information is no longer required, we may delete it, anonymize it, or securely dispose of it, subject to applicable law and legitimate retention requirements.

19. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information.

20. Your Privacy and Data Protection Rights

Depending on your location and applicable law, you may have rights relating to your personal information, which may include the right to access, correct, update, delete, restrict, object to, or otherwise control certain processing of your information.

You may also have rights relating to consent withdrawal, marketing preferences, data portability, or submitting a complaint to an applicable data protection authority, where provided by law.

Some information may need to be retained or processed to fulfil orders, provide account functionality, comply with legal obligations, prevent fraud, resolve disputes, or protect our legitimate interests.

We may need to verify your identity before processing certain privacy requests.

21. Children's Privacy

Buyreal is an ecommerce service intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the matter and take appropriate action.

22. Third-Party Websites and Services

Our Service may contain links, integrations, payment options, advertisements, or other connections to third-party websites and services.

Those third parties operate under their own privacy policies and terms. Buyreal does not control the privacy practices of third-party websites or services.

We recommend reviewing the privacy policy of any third-party service before providing personal information to it.

23. Advertising Privacy and Google Services

Where Buyreal uses Google advertising or other advertising services, third parties may collect or receive information through cookies, web beacons, IP addresses, device identifiers, or similar technologies as described by their respective policies.

Google's advertising services may use advertising cookies to help serve advertisements, measure advertising performance, and support advertising controls.

Users may manage certain Google advertising personalization settings through Google's available advertising controls.

Buyreal will not intentionally provide Google or another advertising provider with information that is prohibited from being shared under applicable advertising policies or applicable law.

24. Consent Management and Regional Privacy Requirements

Where applicable law requires consent before the use of non-essential cookies, advertising technologies, analytics, or similar processing, Buyreal may provide a consent-management mechanism through which you can accept, reject, or manage applicable categories of processing.

For advertising services that require a specific consent-management configuration for users in certain jurisdictions, Buyreal will implement the applicable platform or consent requirements where relevant to the advertising services being used.

Your privacy choices may affect the availability or personalization of certain advertisements, analytics, or website features.

25. California and Other Regional Privacy Rights

Depending on where you live and whether a particular privacy law applies to Buyreal, you may have additional privacy rights under local or regional law.

If you are located in a jurisdiction that provides specific consumer privacy rights, you may contact us to request information about the personal information we process and to exercise applicable rights.

We will process verified privacy requests in accordance with applicable law. We do not sell personal information for monetary consideration as part of our ordinary ecommerce operations.

26. Your Choices and Account Information

You may review or update certain information through your Buyreal account where account functionality allows it.

You may also contact us to request correction or other appropriate action regarding your personal information.

If you unsubscribe from promotional communications, we may continue to send essential service, transactional, security, account, or order-related communications when necessary.

27. Data Deletion Requests

Where applicable law gives you a right to request deletion of your personal information, you may contact us using the details provided in the Contact Us section.

Before completing a deletion request, we may need to verify your identity and may retain information where required or permitted by law, for example for legal, tax, accounting, fraud-prevention, security, dispute-resolution, or transaction-record purposes.

28. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, advertising or analytics services, or business practices.

When we make changes, we will update the Effective date at the beginning of this Privacy Policy.

Where appropriate or required by applicable law, we may provide additional notice of significant changes through our website, email, account notifications, or other communication methods.

We encourage you to review this Privacy Policy periodically.

29. Contact Us

If you have questions, concerns, privacy requests, or complaints regarding this Privacy Policy or the way Buyreal handles your information, please contact us:

Email: contact@buyreal.in

Website: Buyreal.in

For account, order, return, replacement, refund, or other customer-service matters, please use the appropriate support channel provided on our website.

30. Acknowledgement

By using Buyreal and its services, you acknowledge that you have read and understood this Privacy Policy and that your information may be processed as described above, subject to applicable law and any choices or consents available to you.